PRIVACY POLICY – LUDO WIN

Effective Date: October 11, 2026
Last Updated: October 11, 2026

1. Introduction

Welcome to Ludo Win (“we,” “our,” “us,” or the “App”). Ludo Win is an online Ludo gaming platform that allows users to play Ludo with friends, family members, and other players. The App may also offer online multiplayer features and video calling during gameplay.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our mobile application, website, and related services.

By accessing or using Ludo Win, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

Depending on the features you use, we may collect the following categories of information:

A. Personal Information

Name or display name.
Mobile number or email address, if provided or required for account registration.
Profile picture or avatar, if uploaded.
Account identifiers and authentication information.

B. Device and Technical Information

Device model and operating system.
App version and language preferences.
IP address and general network information.
Crash reports, diagnostic information, and performance data.
Device identifiers where permitted and necessary for our services.

C. Gameplay Information

Game history, match results, scores, and player statistics.
Friends, invitations, and multiplayer session information.
Account preferences and in-app activity.
Reports of cheating, abuse, or violations of our terms.

D. Camera and Microphone Information

Ludo Win may request access to your device’s camera and microphone to provide video calling and voice communication features.

These permissions are used only when required for the relevant feature and subject to your device settings and applicable permissions.

Where video or audio is transmitted during a call, it may be processed by our service providers to enable communication. We do not claim that calls are never recorded or stored unless our actual technical practices support that statement.

E. Payment Information

If paid features or purchases are available, payment transactions may be processed through third-party payment providers.

We may receive transaction references, payment status, purchase history, and related records. Full card details and payment credentials are generally handled by the relevant payment provider rather than stored by us, depending on the payment integration.

3. How We Use Your Information

We may use collected information to:

Create and manage user accounts.
Provide multiplayer Ludo gameplay.
Enable video calls and voice communication.
Display profiles, scores, and match results.
Process eligible purchases and transactions.
Provide customer support.
Detect cheating, fraud, unauthorized access, and abuse.
Diagnose technical problems and improve app performance.
Maintain security and prevent misuse.
Comply with legal obligations and respond to lawful requests.

We will use personal information only for purposes permitted by applicable law.

4. Camera and Microphone Permissions

If you use video calling, Ludo Win may request permission to access your camera and microphone.

You can manage these permissions through your device settings. Denying or revoking permissions may prevent video or voice calling from functioning, but other features may remain available.

Please be considerate when communicating with other players. Do not share sensitive personal information during calls.

5. Sharing of Information

We do not sell personal information to third parties in exchange for money.

We may share limited information with:

Service providers: Hosting, cloud storage, authentication, analytics, customer support, payment processing, and video communication providers.
Other players: Display names, avatars, and gameplay information necessary for multiplayer features.
Legal authorities: Where disclosure is required by law or necessary to protect rights, safety, or security.
Business successors: In connection with a merger, acquisition, restructuring, or transfer of business, subject to applicable law.

Service providers may process information according to their own privacy policies and contractual obligations.

6. Third-Party Services

Ludo Win may integrate third-party services such as analytics tools, crash reporting services, advertising networks, payment gateways, and video communication providers.

These services may collect information according to their own terms and privacy policies.

We encourage users to review the privacy policies of any third-party services used through the App. The specific providers used by Ludo Win will depend on the actual app configuration.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain account records, resolve disputes, prevent fraud, and meet legal requirements.

When information is no longer needed, we will delete it or anonymize it where reasonably practicable, subject to applicable legal and operational requirements.

Retention periods may differ for account information, transaction records, technical logs, and customer support records.

8. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, and misuse.

However, no electronic storage system or internet transmission can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials and reporting suspected unauthorized activity.

9. Children’s Privacy

Ludo Win is not intended for children below the minimum age permitted under applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements. If we discover that information has been collected unlawfully, we will take appropriate steps to address it.

Parents or guardians who believe a child has provided personal information may contact us using the details below.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of eligible personal information.
Withdraw consent where processing relies on consent.
Object to or restrict certain processing where legally applicable.
Raise a complaint with the relevant data protection authority.

To submit a request, contact us using the details provided in this policy. We may need to verify your identity before processing your request.

11. Account Deletion

Users may request deletion of their Ludo Win account and associated personal information, subject to applicable legal obligations and legitimate retention requirements.

To request account deletion, contact our support team using the contact details below or use the account deletion option within the App if available.

We will process eligible requests in accordance with applicable law. Certain records may need to be retained for legal, security, fraud-prevention, or transaction-related purposes.

12. International Data Transfers

Depending on the service providers used, your information may be processed or stored in locations outside your state or country.

Where applicable, we will take reasonable steps to ensure that such transfers comply with relevant data protection requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.

Updated versions will be published on our website or made available through the App. The “Last Updated” date will indicate when the policy was most recently revised.

14. Contact Us

If you have questions, complaints, or requests relating to this Privacy Policy, please contact us:

App Name: Ludo Win
Company / Legal Entity: [Insert your registered company name]
Email: [Insert your official support email]
Website: [Insert your official website URL]
Address: [Insert your registered business address]

We will review and respond to privacy-related requests in accordance with applicable law.

By using Ludo Win, you acknowledge this Privacy Policy and understand how your information may be processed as described above.